Fidence (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our website visitors, clients, partners, and stakeholders. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable data protection laws.
1. Who we are
Fidence is a European provider of corporate, fiduciary, and fund administration services, with offices in Luxembourg and Paris. For the purpose of applicable data protection laws, Fidence acts as the data controller of your personal information collected via this website or during our interactions.
If you have questions about this policy or how your data is handled, you can contact us at:
📧 contact@fidence.com
📍 Luxembourg Headquarters:
Atrium Business Park
33, rue du Puits Romain
L-8070 Bertrange
Luxembourg
📍 Paris Office:
Centre commercial des Trois Fontaines
Rue de la croix des Maheux
95000 Cergy
FRANCE
2. What personal data we collect
We may collect and process the following categories of personal data:
- Identification data (name, company, job title)
- Contact data (email address, phone number, postal address)
- Professional data (company name, position, business sector)
- Technical data (IP address, browser type, device information, cookies)
- Communication data (messages or inquiries sent via forms or email)
- Recruitment data (CV, cover letter, professional background if applying for a position)
3. How we collect your data
We collect your data:
- When you contact us through our website, email, phone, or social media
- When you fill in a contact form, download a document, or subscribe to our updates
- During business meetings, events, or conferences
- When you apply for a job via our website or third-party platforms
- Through cookies and tracking technologies (see section 7)
4. Why we use your data (Legal basis and purposes)
We process your personal data for the following purposes:
| Purpose | Legal Basis |
| To respond to your inquiries and requests | Legitimate interest |
| To provide our services to clients | Contract performance |
| To send you relevant business updates or communications | Consent or legitimate interest |
| To manage and improve our website | Legitimate interest |
| To comply with legal or regulatory obligations | Legal obligation |
| To assess job applications and manage recruitment | Consent or contract performance |
5. Who we share your data with
Your data may be shared with:
- Internal Fidence teams and affiliated entities
- Trusted service providers (e.g., IT, hosting, marketing tools) under confidentiality agreements
- Regulatory or legal authorities when required by law
- Business partners, only with your consent or in the context of a service
We do not sell your personal data under any circumstances.
6. International transfers
If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses or data protection agreements.
7. Cookies and tracking technologies
We use cookies and similar technologies to improve your browsing experience, measure website traffic, and personalize content.
You can manage or disable cookies at any time through your browser settings or our cookie consent banner.
8. Data retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined above or as required by law.
- Contact data: retained for up to 3 years after last interaction
- Client data: retained for the duration of the contract + 10 years (legal obligation)
- Job applicant data: retained for up to 2 years unless otherwise requested
9. Your rights
Under the GDPR, you have the right to:
- Access your personal data
- Rectify incorrect or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict or object to certain types of processing
- Withdraw your consent at any time
- Data portability (in certain cases)
- Lodge a complaint with your local Data Protection Authority
To exercise your rights, please contact contact@fidence.com
10. Changes to this Privacy Policy
We may update this policy from time to time. Any significant changes will be communicated via our website. The date of the latest update is shown at the top of this page.